Refund Policy
How to get help with a digital download and request a refund.
Last updated: October 12, 2026
Digital products
Pocket Explorers packs are delivered digitally after payment. Please review the product description and sample pages before buying. If you have a download problem, email us and we will first help restore access or provide a working file.
When to request a refund
Contact us within 14 days of purchase if you were charged twice, cannot access a working file after we have had a chance to help, or received a product materially different from its description. Include your order reference, the pack name and a short explanation. We will review the request and, where appropriate, refund the affected purchase through the original payment method.
Other requests and legal rights
For an accidental purchase or change of mind, contact us promptly. We review these requests individually, taking account of whether the digital files have been accessed. Nothing in this policy limits any mandatory consumer rights that apply to you, including any applicable cancellation or withdrawal rights.
How to contact us
Email [email protected] with your order reference and the reason for your request. We will respond as soon as reasonably possible. Payhip directs buyers to the seller for refund requests.